When will
my order be delivered?
Delivery is by Royal Mail.
|
UK orders up to an order value of £5 shipping is £1.00 |
|
UK orders up to an order value of £15 shipping is £1.50 |
|
UK orders over £15 shipping is Free. |
| European orders up to an order value of £10 shipping is £2.00 |
| European Orders up to and order value of £30 shipping is 3.00 |
|
European Orders over £30 shipping is Free. |
| Rest of the World orders up to £10 shipping is £2.50 |
| Rest of the World orders up to £30 shipping is £4.00 |
|
Rest of the World orders over £30 shipping is Free |
How
Much is Delivery?
Please note the charges above. Delivery is calculated by destination.
Please remember you will be responsible for any customs clearance and
associated costs for international orders.
I want to cancel my order
Under the statute laws for Consumer Protection and the Distance
Selling Regulations 2000 (which may be amended from time to time), You have the
right to cancel your contract for the purchase of your goods at any time up to
seven working days after delivery. (“Cancelled Goods”)
You may cancel your order by simply writing to us or e-mailing us
at sales@thebeadbazaar.com.
However in order to cancel your goods you must communicate that you wish
to do so in writing and it must be received by us no later than seven working
days after delivery. To qualify for a refund under the regulations the Cancelled
Goods must be returned in
a resalable condition.
If your items have been dispatched you are responsible for paying
the correct postage to return the Cancelled Goods to us.
You are responsible for Cancelled Goods until they are received by
us.
If we do not
receive your Cancelled Goods back from you then we may arrange for collection of
the Cancelled Goods. This will be at your sole cost.
We will refund the relevant cost of your Cancelled Goods only when
the Cancelled Goods are received by us. This will be done as soon as practicable
and in any event within 30 days after receipt of the Cancelled Goods by us.
My item is not what I thought it would be:
If your item is not what you thought you were buying, you may return the item in accordance
with the procedure and your rights above. Remember
all goods returned MUST be in a resalable condition to qualify for a refund.
My
item is damaged:
If your item is damaged in any way, please let us know and return the item
in accordance with the procedure above. You
will receive a replacement or a full refund including postage.
Is Your Site Secure?
We use a secure server to process your order on
line. Please see our Privacy Policy for further information.
I do not
want to order on-line, what are my alternatives?
We are happy to take orders by telephone, post or fax. Your order is not accepted until we receive a cleared payment.
What
Are Your Terms and Conditions:
These
FAQs, together with our legal statement, copyright statement
and privacy statement, form the terms and conditions upon which you agree to
contract with us.